Complaint Handling Training Courseware

Complaint handling is a basic skill required by all organizations.

This Complaint Handling training courseware provides everything needed to professionally deliver complaint handling training to others.

Learning Objectives

From this complaint handling training course your participants will:

• Understand the value of handling complaints within the organization
• Implement an effective complaint handling approach
• Manage and measure an effective complaint handling process
• Support an effective complaint handling process in action Support an effective complaint handling process in action

• Everything You Need

  For The Trainer:
  
  Course Material
  

  • Facilitator Manual
    
  • Powerpoint Slides
    
  • Case Scenarios (With Facilitator Notes)
  • Course Outline
  • Course Advertorial

  Trainer Reference Material
  

  • Using Icebreakers Within Training Settings
    
  • Listening Skills Within Training Settings
    
  • Questioning Skills Within Training Settings
    
  • Selecting Materials & Methods Within Training Settings
    
  • Increasing Participation Within Training Settings
    
  • Dealing With Difficult People Within Training Settings
    
  • Evaluating Training Within Training Settings
    

  For Participants:
  
  Course Material/Handouts
  

  • Participant Manual
    
  • Emotional Reactions To Change
    
  • Setting Goals
  • Case Scenarios
  • Course Tests,
  • Course Evaluation
  • Action Plan

Free Benefits