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Auditing


Effective Complaint Handling

This effective complaint handling learning courseware will allow you train others on how a complaint handling can be implemented in any organization.

This training courseware provides everything you need to professionally deliver effective complaint handling training including a detailed facilitator manual, a customizable participant manual, hands-on course exercises, course outline, course advertorial, training icebreakers, training games, expert guides, course tests, course evaluation, action plan for participants and classroom-ready PowerPoint slides.

Learning Objectives

On completion of this training your participants will:

  • Be introduced to effective complaint handling
    - Complaints and the Organization
    - Why Handle Complaints
    - Internal and External Customers

  • Understand Cmplaints
    - What is a Complaint?
    - Sources of Complaints
    - Benefits of Complaints
    - Dangers of Complaints

  • Understand Customers
    - Perspectives
    - Perceptions
    - Expectations

  • Develop a Complaint Handling Process
    - Build the Process
    - Systemization
    - People and the Process
    - Customer Care Competencies

  • Documentation
    - Handling Documents
    - Capturing the Complaint

  • Formulating a Solution
    - RADARS Criteria

  • Ownership
    - Roles
    - Responsibility
    - Objectives
    - Auditing
    - Improvement

  • Understand failures of Complaint Handling Systems and how to avoid them
    - Impact
    - Causes
    - People Factors
    - System Factors
    - Why Some People Don't Complain

Additional Free Benefits

  • Permission To Add Your Own Logos And Deliver The Learning Material As Your Own As Often As Required

  • Unlimited Rights To Use Where, When And As Often As Required For Your Organization

  • Permission To Customize, Adapt Or Modify To Meet Your Exact Training Requirements

  • Detailed Learning Material Developed And Tested By Experts

  • Instant Download After Placing Your Order

  • Save Time, Money & Considerable Effort

  • Generate New Income Streams By Increasing The Range Of Training Your Organization Can Offer

Personalized Training

Oak Training offers over 50 courses which you can use to provide the most relevant training courses to your participants.

Oak Training allows you to add your own logos and deliver the learning material as your own and as often as required.

Ready To Go!

The Oak Trainer Advantage Courses are carefully developed to allow easy delivery of high-quality training material.

In your instant download you will receive everything that you need to deliver really excellent courses.


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What's In It For You

We've done the hard work so you won't have to.

Oak Training ContentFacilitator Manual
You will receive a comprehensive facilitator manual that will guide you in running this training course.

Oak Training ContentParticipant Manual
You will receive a detailed participant manual that is designed to stimulate participant learning and act as a reference point for their future learning. This manual is fully customizable to allow you to meet the exact needs of your training group. Print as many copies as required.

Oak Training ContentPowerpoint Slides
We've created the slides so you don't have to. Slides can be opened in Microsoft Powerpoint. Slides are also customizable so that you can easily make any change you need to meet the exact needs of your training group.

Oak Training ContentCourse Exercises
Each course comes with carefully created exercises that encourage participants to apply their learning to their own organizations.

Oak Training ContentCourse Outline
Detailed course outline will help you maximize learning.

Oak Training ContentCourse Advertorial
Advertize your training internally or externally with this informative course advertorial. 

Oak Training ContentTraining Ice Breakers
21 icebreakers ready-to-use in any training session.

Oak Training ContentTraining Games
21 training games ready-to-use in any training session.

Oak Training ContentCourse Tests
A Pre-Course test will help you evaluate your participants prior to the training and collect important information on participants needs and their current understanding of the course topic. A post-course test will evaluate participants learning at the end of the training.

Oak Training ContentFurther Reading
Provide your participants with a summary of additional materials on the subject matter.

Oak Training ContentCourse Evaluation
Provide you participants with a detailed evaluation tool to evaluate the effectiveness of the course.

Oak Training ContentAction Plan
Provide your participants with an action plan that they can use to maximize their learning long after the course is over.

Oak Training ContentExpert Guides
You will also recieve three informative expert guides on developing participation, evaluating training and listening skills that will help you maximize the learning in all your training sessions.

What Our Customers Say

The sample module I obtained motivated me to purchase the entire set of 52! I immediately saw the value in being able to customize the materials to fit my audience, and provide my clients with a choice of format (Powerpoint, Word, PDF). The attachments arrived in a timely fashion and were easy to access. I recommend these products to other coaches, trainers and consultants who want an easy way to save hours of time and have presentations they can customize and call their own."

Dr. James S. Vuocolo, Master Certified Business & Personal Coach



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