Customer Relatioship Management
Now you can train others on how to effectively manage customer relationships.
This training courseware provides everything you need to professionally deliver Customer Relationship Management training including a detailed facilitator manual, a customizable participant manual, hands-on course exercises, course outline, course advertorial, training icebreakers, training games, expert guides, course tests, course evaluation, action plan for participants and classroom-ready PowerPoint slides.
Learning Objectives
On completion of this training your participants will:
Understand what is Customer Relationship Management?
- Focus on Relationships
- How Does CRM Impact The Organization?
- Why Does The Organization Need CRM?
- CRM As A Product
- CRM As A Process
Identify Your Customers
- Identifying Your Customer
- Internal Customers
- External Customers
- Why Do We Need Customers?
- Customer Expectations
- Integrating The Customer
- Generating A Customer Focused Solution
Managing Your Customer
- Why Manage Customers?
- Pareto Principle
- Customer Value
- Hierarchy of Service
- Information Versus Knowledge
- Customer and Culture
Measuring CRM
- Characteristics of Excellent CRM
- Measuring Customer Service
- Problems in CRM
- Process Analysis in CRM
Standards and Continuous Improvement in CRM
- Standards
- The QCT Link in CRM
- Continuous Improvement in CRM
CRM as a Business Process
CRM, Communication and People
- Communication as a CRM Activity
- People and CRM
Additional Free Benefits
- Permission To Add Your Own Logos And Deliver The Learning Material As Your Own As Often As Required
- Unlimited Rights To Use Where, When And As Often As Required For Your Organization
- Permission To Customize, Adapt Or Modify To Meet Your Exact Training Requirements
- Detailed Learning Material Developed And Tested By Experts
- Instant Download After Placing Your Order
- Save Time, Money & Considerable Effort
- Generate New Income Streams By Increasing The Range Of Training Your Organization Can Offer
Personalized Training
Oak Training offers over 50 courses which you can use the most relevant training courses to your participants.
Oak Training allows you to add your own logos and deliver the learning material as your own and as often as required.
The Oak Trainer Advantage Courses are carefully developed to allow easy delivery of high-quality training material.
In your instant download you will receive everything that you need to deliver really excellent courses.
Just For You!
We've Done The Hard Work
so you don't have to!
What's In It For You
We've done the hard work so you won't have to.
Facilitator Manual