The Customer Driven Organization Training Content

Customer Driven Organization

What focus do your staff place on your customers?

Now you can help each your staff or clients to appreciate the true value of the saying "The Customer is King" and turn your organization into a truly excellent organization.

Now you can instruct your staff or clients on how to shape an organizational driven organization this training pack will repeatedly deliver endless results for you.

Here's What You'll Receive With Every Learning Toolbox

	Complete Learning Files (Microsoft Powerpoint And Microsoft Word)
	Detailed Learning Presentation
	Participant Manual (Print As Many Copies As Required)
	Post Course Action Plan For Participants
	Training Icebreakers
	Training Games
	Training Guides
	Pre-Course Tests
	Course Evaluation Form
	Recommended Reading

How Those Who Train Others Will Benefit From Each Learning Toolbox

	Permission To Add Your Own Logos And Deliver The Learning Material As Your Own As Often As Required
	Unlimited Rights To Use Where, When And As Often As Required For Your Organization
	Permission To Customize, Adapt Or Modify To Meet Your Exact Training Requirements
	Detailed Learning Material Developed And Tested By Experts
	Instant Download After Placing Your Order
	Save Time, Money & Considerable Effort
	Generate New Income Streams By Broadening The Range Of Training Your Organization Can Offer

Product Description

Within this Training Pack participants will learn about:

What is a Customer Driven Organization?
- Benefits and Components
Why do we need Customers
- The Traditional Value Chain
- The Modern Value Chain
Identifying Customers
- The Pareto Principle Applied To The Customer Driven Organization
- Internal and External Customers
- Effects of Poor Internal Customer Service
Knowing Your Customers
- What Do Customers Want?
- Features and Benefits
- Customer Expectations
Losing Customers.
- Hierarchy of Service
- Loyalty and Switching Costs
- Why Do Customers Leave
- Obstacles to Customer Service
- Continuous Improvement
Culture and Standards
- The Customer Service Culture
- Innovation and Customer Service
- Excellent Customer Service
- The Cycle of Service
Communication with Customers.
- Listening
- Communication
Customer Styles
- Demanding
- Influential
- Steady
- Compliant
- The Angry Customer
- The Complaining Customer
Handling Complaints Effectively.

Additional FREE Benefits For Those Planning To Train Others - You'll Save Hours In Development Time - You'll Receive Training Content Developed By Experts At An Extremely Competitive Single Price - You'll Receive All The Training Source Files (Powerpoint, Word, PDF) At No Extra Cost - We'll Extend Full Permission To Customize Any Of This Content, Without Cost Or Restrictions - You Can Even Use Your Own Logos To Deliver This Module Where, When And As Often As Needed - All This For An Amazing Single Price Of $119.95 Per Module

Testimonials

Great customer service ... isn't that frequent I'm afraid, so I happily acknowledge it when I encounter it!

Helen Alm
Helen Elizabeth Seminars and Coaching
Newton, Austrailia

This is a well structured series relevant to today's HR professional. The information is well organized and easy to understand. Overall a welcome addition to any HR managers toolkit.

Bernard Cronin
Director of Human Resources
Apple

Free Resources

When you register with Oak Training we will send you:

1. A Free Sample Course On Time Management.

2. Samples Of All 52 Courses Currently Available From Oak Training.

3. Free Trainer Guides On:
- Listening Skills
- Developing Participation
- Evaluating Training
- Successful Icebreakers
- Training Games

4. A Special Gift That You Can Use When You Order From Oak Training.

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